Reno house cleaning questions: what 1,287 customer calls reveal

What is the difference between a Routine Clean and a Deep Clean?

Think upkeep versus reset. A Routine Clean keeps a home in good shape: kitchen counters and sinks, bathrooms, reachable surface dusting, floors, and trash. A Deep Clean adds reset work such as baseboards, door frames, cabinet fronts, reachable detail dusting, and heavier kitchen and bathroom buildup. Go by the buildup you can see today, not just the bedroom count.

Name the tasks that matter to you. Inside the fridge and oven are add-ons for Routine and Deep Cleans; they are included in Move-In / Move-Out cleaning when empty, with normal-use oven buildup. Window tracks and blinds need approval. Garage or basement sweeping must be in the quote. A request is not automatically an included task.

Pick ongoing upkeep, a deep-clean reset, or an empty-home clean. Heavy pet hair, blinds and window tracks need separate approval.

How do I find the earliest available cleaning appointment?

Have a date in mind? Send us your address, clean type, preferred date, and a backup if you have one. Availability depends on the home, scope, and schedule. One important detail: asking for a quote doesn’t reserve a spot. Get the scope, price, and appointment confirmed before you plan around it.

For a move-out, tell us when keys must be returned and when movers will finish. Ask about the arrival window and expected completion separately. If you need the home ready by a particular time, say so before booking rather than assuming an early arrival guarantees an early finish.

Is house cleaning a flat rate or an hourly charge?

You’re buying the clean, not the clock. We quote a flat rate for the confirmed clean and checklist, not a fixed number of hours. Every one-time residential cleaning has a $249 minimum, including smaller jobs. Your final quote depends on home size, condition, service type, and scope. That’s the starting floor, not the price of every home.

If the home needs more work than described, we stop and call. You decide what happens next. You can approve additional cleaning at $60 per service hour, or keep the original price and agree on which checklist tasks come first and what may not be finished. One service hour is one cleaner for one hour or two cleaners for 30 minutes. We never add a charge without your approval.

Illustration only, not actual customer quotes or a price comparison. Both use our published scope. If you don’t need appliance interiors, Quote A may be all you need. If you do, compare matched checklists before choosing.

Can I send photos or get my cleaning details confirmed?

Absolutely. Call or text 775-376-5527, or use the contact page. Office hours are Monday through Friday, 9 AM to 5 PM. Explain whether you need a quote, a booking change, or help with a recent clean, and say how you would like the office to follow up.

Send clear photos of buildup and priority areas, not people, paperwork, or valuables. For heavier buildup, send photos before booking so we can confirm whether an ordinary deep clean fits. Photos help clarify scope; they do not replace a confirmed quote. Before the visit, keep the written checklist, approved add-ons, price, and appointment details together so you can check them easily.

Will my card be charged automatically, and is there a deposit?

Keep a valid card on file so payment is one less thing to chase. Billing is processed electronically through Stripe, and your card may be charged after the cleaning according to your confirmed payment terms, with a receipt emailed to you. New clients pay a $50 booking deposit toward the first cleaning total; it is not an extra $50 on top of the quoted clean. Existing and recurring clients do not pay this first-time deposit.

For a first-time deposited appointment, canceling or rescheduling with at least 48 hours’ notice leaves the deposit as nonrefundable account credit. With less notice, or if the cleaner cannot access the home, the deposit is retained and is the only cancellation or lockout charge. Clients without that deposit have different cancellation fees. Check the terms before booking; do not assume a cancellation means a cash refund. For a receipt, charge, or tipping question, ask the office to explain the amount before authorizing anything additional.

For deposited first visits, rescheduling follows the same notice rules as cancellation. For clients without a first-time deposit, 24–48 hours’ notice has a $50 fee and less than 24 hours has a $100 fee. Recurring promotional commitments have separate terms.

How should I prepare the home, keys, and pets?

No need to clean before the cleaner. Just clear clothing, toys, dishes, paperwork, and personal items from the surfaces and floors you want us to reach. Confirm working keys or access instructions, parking, and which rooms are included. Secure pets during cleaning. If you will not be home, agree on entry and how the office can reach you about a scope or access issue.

For interior appliance, cabinet, or closet cleaning, empty those areas first. Move-In / Move-Out cleaning works best in an empty home; boxes and furniture limit what is reachable. Share product sensitivities and delicate surfaces ahead of time. Cleaning professionals bring supplies unless you arrange otherwise in advance.

How long will it take, and how many cleaners will come?

There’s no honest one-size-fits-all answer. Home size, buildup, booked tasks, access, and crew size affect elapsed time. Your cleaning may be completed by one cleaner or a team. Crew size does not change the confirmed flat-rate price or booked checklist, and a specific headcount is not guaranteed.

Need to be out the door by a certain time? Tell us that, not just how many cleaners you’d prefer. Ask what is currently planned and whether the job fits that window. For repeat service, choose a frequency that maintains the home between visits and confirm the per-visit scope and price; do not assume an initial reset and ongoing upkeep are the same job.

What if something from my checklist was missed?

Give your priority areas a quick look before the cleaner leaves whenever possible. Spot something missed? Say so while it can still be fixed. If you discover it afterward, contact the office within 24 hours and send photos. We’ll check the concern against your booked checklist and approved add-ons under the satisfaction policy.

Tell us the room and the task. Specifics help us get to the fix. For missed work covered by the policy, the fix is a return visit to address it, not an automatic refund. Permanent staining, restoration, biohazard cleanup, and tasks outside the booked scope are not the same as missed checklist work.